Frequently Asked Questions

Do you wash my clothes with other people's clothes?

No, each order is washed individually in a separate machine so no worries about that. Your clothes are safe with Laundramoon!

How long does it take to get my clothes back?

Typically, it takes about 48 hours to get your clothes clean and delivered back to you.

Is there a pickup and delivery service?

Yes, we offer both pickup and delivery services for your convenience.

What kind of detergents do you use?

We use high-quality, eco-friendly detergents that are gentle on your clothes and the environment.

Can I specify special instructions for my items?

Absolutely, you can provide special instructions for any of your items when you place your order.

What happens if an item is damaged?

We take utmost care of your garments. In the rare event of damage, we will assess and compensate accordingly.

Are there any clothing items you do not accept?

We accept most clothing items, but we do not process very delicate fabrics or heavy-duty items like heavy curtains.

Can I trust you with my clothes?

Yes, we will take care of each of the garments collected by our drivers and adhere to safety measures.We take care of all the garments and strictly follow the manufacturer's care label on all garments, which confirms the best practice to use during the cleaning process. Thus will cause no harm to your products. If a care label is missing on the item, you can trust our cleaners who have years of experience to treat your items safely with care

Can You clean any kind of items or any kind of stains?

We accept all kinds of items and certainly try to clean all of them.But some items including leather, fur, net, velvet and suede require a specialist, which may take up to two weeks and may cost more. For stains, we try to clean all kinds of stains to perfection, but its always advisable to let us know what caused the stain as the stain removal product may vary accordingly.

Do you offer repair and alteration service too?

Yes, apart from dry cleaning and laundry services, we also offer alterations and repairs. You can check our services to know more. But kindly note these alteration and repairs require a minimum of 48 hours.

How does the whole process works?

As soon as you place an order via our website or app, one of our drivers will come to collect your items and bring it to our cleaning partners where we take utmost care and safety to ensure great results. You can tell the driver the kind of service you require and can also inform him of some special care instructions you have. Once your clothes are done, one of our drivers will return the items back on the specified date and time slot. Contactless delivery is available.

Do I need to separate my laundry?

If you are opting for a single service, then you need not separate your laundry but if you want more than one service, please separate the item by category like dry clean, wash, press etc.

Is there anything i need to know or do before pickup?

Kindly check and ensure you empty any pockets before giving us your clothes. We will not be responsible for any loss of products or any pieces of jewellery if left in the pocket. Please also remove any collar stiffeners and cuff links from shirts for hassle-free service.

Where can you collect my items from?

We can collect your items from the address provided by you. It could be your home, office or concierge.

Can you deliver the products to a different address?

Yes, this is possible but only if the different address is in the same area as your collection address, as we use our local drivers to arrange collections and deliveries within the particular time slots throughout the day. So, it can be possible in that situation.

What if I can’t be home? How do I reschedule my order?

Rescheduling your order with LaundraMoon is quick and easy! Simply call us at [object Object] or email us at [object Object], and we’ll take care of the rest.

What should I do if I missed my collection or delivery?

If you think you’ll be unavailable, please call us to reschedule your order before the scheduled pickup time or at least 24 hours prior to delivery.

Will I get an invoice?

If no notification is provided and no one is available during the scheduled collection/delivery time, an additional charge will apply. Make sure to inform us in advance to avoid unnecessary fees.

What if I can’t be home? How do I reschedule my order?

Rescheduling your order with LaundraMoon is quick and easy! Simply call us at [object Object] or email us at [object Object], and we’ll take care of the rest.

What should I do if I missed my collection or delivery?

If you think you’ll be unavailable, please call us to reschedule your order before the scheduled pickup time or at least 24 hours prior to delivery.

Will I get an invoice?

If no notification is provided and no one is available during the scheduled collection/delivery time, an additional charge will apply. Make sure to inform us in advance to avoid unnecessary fees.

Say Goodbye To Laundry Stress - Book Now With Ease!

LaundraMoon offers premium laundry, dry cleaning, ironing, and specialist garment care with convenient pickup and delivery across London. From everyday clothing to delicate fabrics, wedding dresses, and leather care, we ensure top-quality cleaning with eco-friendly solutions.

84 South Road Southall UB1 1RD United Kingdom