Privacy Policy

Purpose and Background

LaundraMoon Limited ("we", "our", "us" or "LaundraMoon") prioritizes safeguarding the privacy of all users of our platforms, including our website LaundraMoon.com (or other international domains) and mobile applications (collectively referred to as the "Platforms"). Kindly review the following privacy policy, which elucidates how we collect, utilize, and protect your information. We act as the "data controller" for the information you provide to us.

Contact Details

Should you have any inquiries or requests regarding this privacy policy or the handling of your data, please reach out to us using the following contact details:

• General Customer Services Team: info@laundramoon.com
• Data Protection Officer: developer@laundramoon.com

Collection of Information

We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimize customer experience.

• How we collect your information
• We collect information:
• when you create an account with us or you change your account settings;
• when you place an order with us and during the order process (including for payment and order delivery);
• when you contact us directly via email, phone, post, message or via our chat function; and
• when you browse and use our Sites (before and after you create an account with us).

We also collect information from third-party sites, such as advertising platforms and our fraud detection provider.

Types of Information We Collect

• When you create or modify your account.
• During the ordering process, including payment and delivery details.
• Through direct contact with us via email, phone, post, or chat.
• By monitoring your activities on our Platforms.

Additionally, we gather technical information from your devices and analyze usage patterns to improve our services and customize your experience.

Use of Your Information

We process your data for various purposes, including:

• Providing access to our Platforms and services.
• Fulfilling orders and processing payments.
• Communicating with you regarding service-related matters.
• Enhancing our services and user experience.
• Analyzing activity for business development and fraud prevention.
• Customizing marketing communications and content.

Disclosure and Sharing of Information

We may share your information with third-party service providers for purposes such as payment processing, IT services, customer support, and marketing. Additionally, we may disclose information in compliance with legal obligations or to protect our rights and interests.

Security

We employ robust technologies and stringent policies to ensure the safeguarding of the personal information entrusted to us. To protect your information, we take comprehensive measures to prevent unauthorized access, unlawful processing, accidental loss, destruction, and damage. It's essential to keep your password confidential if you've chosen one to access specific parts of our Sites. We strongly advise against sharing your password with anyone else. While we take every precaution to protect your information, please be aware that the transmission of data over the internet is not entirely secure. Despite our efforts, we cannot guarantee the absolute security of data transmitted to our Sites; transmission is done at your own risk. Upon receiving your information, we implement strict procedures and employ security features to mitigate the risk of unauthorized access.

Your Rights

• The Right to be Informed: You have the right to receive clear, transparent, and easily understandable information about how we use your data and the rights you have. This is why we provide comprehensive information in this policy.
• The Right of Access: You have the right to access your information if we are processing it. This allows you to verify that we are using your data in accordance with data protection laws. To access your information, please contact us using the provided contact details.
• The Right to Rectification: If your information is inaccurate or incomplete, you have the right to have it corrected. Simply contact us, and we will rectify any errors in the information we hold.
• The Right to Erasure (Right to be Forgotten): You have the right to request the deletion or removal of certain information we hold about you. Contact us to initiate this process.
• The Right to Restrict Processing: You have the right to block or suppress further use of your information. While we can still store your data, we will not use it further once processing is restricted.
• The Right to Data Portability: You can obtain your personal information in a format that is accessible and transferrable, allowing you to reuse it across different service providers for your own purposes. Please reach out to us for more information on this right.
• The Right to Lodge a Complaint: If you're unhappy with how we handle or process your information, you have the right to lodge a complaint with the national data protection authority.
• The Right to Withdraw Consent: If you've provided consent for any processing activities, you can withdraw it at any time. This can be done by contacting us using the provided contact details. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.
• The Right to Object to Processing: You have the right to object to certain types of processing, such as direct marketing and profiling.

Information that we collect from you

In line with our commitment to ensuring the privacy of our customers and visitors, we aim to provide transparency regarding the types of information we collect from you. When you visit our Sites or place an order through Laundryheap, we request information such as your name, contact details, delivery address, order specifics, and payment details, including credit or debit card information. Furthermore, we gather data about your interactions with our Sites, including any messages you post, feedback you provide via email, letter, phone, or chat function. For quality assurance and training purposes, all phone calls to and from our customer service team may be recorded and stored.